Quality & Patient Safety

LSCI holds a vision of not only making the patient better, we also focus on making ourselves better. Our commitment to client care and patient safety are the center of our performance and continuous improvement. You can view our Quality Report by Clicking Here.

Concerns About Patient Care and Safety

Your concerns are important to us and we want to provide you with quality and safe treatment services. We would like for you to discuss your concerns with your treatment team professional. If you or your family have concerns that are not addressed by your clinical staff member we encourage you to contact the LSCI Clinical Director or the Complaint Line.

If your concerns are not resolved internally by our organization, you may notify The Joint Commission about such matters. The Joint Commission deals with organizational quality, safety-of-care issues and the safety of the environment in which care is provided. Such reports should be addressed to:

  • Office of Quality Monitoring
  • The Joint Commission
  • One Renaissance Boulevard
    Oak Brook Terrace, IL 60181

Fax: (630) 792-5636
Email: complaint@jointcommission.org
Complaints regarding Medicaid services should be directed to:
Complaint Hotline: (888) 987-1200

Our self-pay rates will soon be updated. Please contact our staff for more information.