This is a safety sensitive position
Summary: Oversees general office activities and ensures the daily operations of the office are conducted in a professional and efficient manner.
Essential duties and responsibilities include the following. Other duties may be assigned.
- Assisting physicians with patient scheduling, completion of associated documentation, and receipt of payments
- Assisting site supervisors as needed
- Assisting with continuity of care and patient traffic flow
- Tracking client attendance for scheduled physician appointments
- Answering incoming telephone calls, taking and conveying associated messages;
- Processing requests for services as needed
- Verifying client Medicaid/Insurance coverage as needed
- Interacting with physicians’ offices to obtain PCP referrals as needed
- Performing general secretarial duties as needed
- Monitoring and maintaining the confidentiality of client and staff protected information
- Providing customer service as needed
- Assisting with maintaining office safety and performance of emergency drills
- Maintaining Material Safety Data Sheet file
- Maintaining product recall file
- Distributing and adhere to policies and procedures as established by superiors
- Other duties as assigned
Supervisory Responsibilities:
- None
Qualifications:
- Individual must be able to perform each essential duty satisfactorily
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education and Experience:
- Related experience and/or training
- Moderate to excellent computer skills
- Ability to organize and complete multiple tasks in a timely manner
Language skills:
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write professional reports and general business correspondence
- Ability to effectively present information and respond to questions from staff, clients and the general public
Mathematical skills:
- Ability to perform basic mathematical functions such as addition, subtraction, multiplication and division
Reasoning ability:
- Ability to define problems, collect data, establish facts, and draw valid conclusions
Physical Demands:
- Ability to successfully perform those duties and tasks that are essential to the function of the job.
- Reasonable accommodations will be made for those individuals with disabilities to perform the essential functions of the job.
- Required to stand; walk; sit; use hands to finger; handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
- Must be able to frequently lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work environment:
- Reasonable accommodations will be made for those individuals with disabilities to perform the essential functions of the job.
- The noise level is usually moderate.